Help & FAQs

We specialize in undercarriage and ground-engaging parts for heavy equipment, including track chains, rollers, idlers, sprockets, rubber tracks, and roadliner pads. These are the components that directly impact uptime and performance. We're also an authorized Berco dealer and are building out our own ITP-branded product line, which includes undercarriage parts with plans to expand into rubber tracks, ground engaging tools, and more.

ITP is our own line of high-quality undercarriage parts, engineered to deliver reliable performance at competitive prices. We're expanding the ITP brand to include rubber tracks, ground engaging tools, and other critical components. When you see the ITP name, you're getting parts backed by our decades of industry knowledge and our commitment to dealer success.

We work exclusively with equipment dealers, contractors, rental companies, municipalities, and fleet operators across the U.S. If you keep tracked equipment running, we're here to support you.

Our parts fit most major equipment brands, including Caterpillar, Komatsu, John Deere, Hitachi, Case, Volvo, and many others. If you need a part, we'll help you find it.

We supply high-quality aftermarket parts, including our ITP-branded line and products from trusted manufacturers like Berco. Every part we sell is selected for durability, performance, and value, and meets or exceeds OEM specifications.

Absolutely. Provide your machine make, model, and serial number, and our team will confirm the correct part before you order. No guesswork, no wrong shipments.

We maintain inventory across a nationwide warehouse network. If an item isn't in stock, we'll give you an accurate lead time and suggest alternatives when available.

We're excited to introduce our new B2B e-commerce platform where approved dealer accounts can browse inventory, check availability, and place orders 24/7. You can also still contact your nearest ITP branch by phone or email, whichever works best for you. For the past 70 years, we've taken orders by phone and email, and we're not changing that. We're just adding another convenient option.

Our e-commerce platform is available to approved dealers only. If you're an equipment dealer, contractor, rental company, or fleet operator and want to set up an account, contact us or submit an account application through our website. Once approved, you'll have access to browse, order, and manage your account online.

For quick quotes on specific parts, use our online portal if you have an approved account, contact your nearest ITP branch by phone or email, or submit a part inquiry. The more machine details you provide (make, model, serial number, part number if known), the faster we can get you an accurate quote.

Yes. We ship throughout the U.S. using vetted carriers to ensure your parts arrive on time and in good condition. We ship to Canada, Central American and South America as well.

For in-stock items, most orders ship within 1-2 business days. For special orders, we'll provide a realistic timeline upfront so you can plan accordingly.

Yes. Our parts come with manufacturer warranties, and we stand behind everything we sell. If there's an issue, we'll make it right.

We prioritize emergency orders whenever possible. Contact your local branch and let us know it's urgent. We'll do everything we can to get you back up and running fast.

Reach out to your local ITP branch directly. Our team will review the issue and work quickly to resolve it.

Yes. We're an authorized Berco dealer, which means we have direct access to one of the most respected names in undercarriage components. We also carry our own ITP-branded parts and products from other trusted manufacturers to give you the best options for your needs.