We accept returns on most parts within 30 days of delivery, provided the part is unused, in original packaging, and in resalable condition. Custom orders, special-order items, and clearance parts may not be eligible for return. Contact your local ITP branch before sending anything back so we can verify eligibility and provide instructions.

Contact your local ITP branch with your order number and reason for return. Our team will review your request, confirm eligibility, and provide a Return Authorization (RA) number along with instructions. Do not ship parts back without an RGA number. Unauthorized returns may not be processed.

The following items cannot be returned:

• Parts that have been installed, used, or modified
• Custom-made or special-order parts built to your specifications
• Clearance or closeout items marked "final sale"
• Parts returned without a Return Goods Authorization number

If you're unsure whether your part is eligible for return, contact us before initiating the process.

Most returns are issued as account credits that can be applied to future purchases. Credits are valid for one year from the date issued. After that, they expire.

If you need a refund instead of a credit, let us know when you request your Return Authorization and we'll work with you. Refunds are typically processed within 5-7 business days after we receive and inspect the returned part. Depending on your bank or credit card company, it may take an additional few days for the credit to appear in your account.

Contact your local ITP branch immediately. We'll verify the issue, expedite a replacement, and cover all return shipping costs. Our goal is to get you the correct part as quickly as possible with zero hassle.

Yes. If you need a different part, let us know when you contact us for a return authorization. We'll process an exchange and work to minimize any downtime. If there's a price difference, we'll adjust your invoice accordingly.

Our parts come with manufacturer warranties. If a part fails due to a defect in materials or workmanship, contact us with details about the failure, installation date, and photos if possible. We'll work with you and the manufacturer to determine warranty coverage and arrange a replacement if applicable.

A 15% restocking fee applies to returns that are not due to our error. The restocking fee will be deducted from your account credit or refund. We'll let you know upfront when you request your Return Authorization.

Returns due to our mistake (wrong part shipped, defective product) will not incur any restocking fees

Inspect all shipments upon delivery. If a part arrives damaged, document the damage with photos and contact your local ITP branch within 48 hours of delivery. We'll file a claim with the carrier, arrange for a replacement, and ensure you're not held responsible for shipping damage.